For medical attention that cannot wait until the surgery is open you can contact the GP access service:
Tel: 020 3770 1888
- Monday to Friday between 2:00pm and 9:00pm
- Weekends and bank holidays between 9:00am and 5:00pm
for an access hub appointment at either North Street Medical Care or Rosewood Medical Centre.
When the practice is closed, there is an out of hours’ emergency medical service available at all times. This service is meant for urgent and emergency problems and should not be used to avoid the inconvenience of consulting during the day. If you need out of hours help, you should telephone 111 which is a free-phone number nationwide. Trained staff located at the call control centre will handle your enquiry.
On dialling 111 a team of fully trained advisers and experienced nurses will assess your condition and direct you to the local service that can help you best, when you need it. That could be your GP surgery, an out of hours GP, A&E, a local urgent care centre, emergency dentist or a late opening pharmacist.
Remember the Out of Hours Service is for urgent problems only. Please do not contact the service for a second opinion or for anything which can wait until the next working day.
If you have a minor ailment you could visit your local pharmacy who will be able to provide you with some help or signpost you onto the next available service.
Test results and sickness certificates are not emergencies.
At any time for genuine EMERGENCIES
telephone 999 for an Ambulance.
Whatever the day or time, if you or someone elese experiences the following:
- Severe chest pain
- Loss of blood
- Suspected broken bones
Go to your nearest accident and emergency department, or call 999
Mental Health Crisis?
You should call 999 or go to A&E if you, or someone you know, experiences a life-threatening medical or mental health emergency. These are cases where there is immediate danger to life or physical injury. A mental health emergency should be taken as seriously as a medical emergency. If you feel like you may be close to acting on suicidal thoughts or have seriously harmed yourself, you should call 999 or go to A&E directly if you need immediate help and are worried about your safety.
If You Suspect a Stroke Act F.A.S.T.
FAST requires an assessment of three specific symptoms of stroke:
