Surgery and Reception Opening Hours
Our opening hours are as follows:
- Monday – Friday: 08:00 – 18:30
Emergencies
During Surgery hours an emergency is a medical problem that needs attention within 30 minutes. After hours it is a medical problem that cannot wait until the Surgery opens.
Whatever the day or time, if you or someone else experiences severe chest pain, loss of blood or suspected broken bones, go to your nearest accident and emergency department or call 999.
Extended Access
Dear Patients,
From patient feedback we recognise the fact that some of our patients may need appointments at times outside of the routine hours, due to work or other circumstances. To meet the needs of such patients, we are pleased to inform you that we now have made arrangements for you to have late evening and weekend appointments as well.
Location: Petersfield Surgery, 70 Petersfield Ave, Romford RM3 9PD
Weekdays: 6:30 pm till 10pm
Saturdays: 9am till 5pm
This service started from 1st October 2022.
- Please ring reception to book these appointments.
- Please provide feedback about this service so that we can make improvements.
- Remember to inform the surgery if you cancel any extended access appointment as our DNA policy will apply to these appointments.
Online Booking
Online booking is now available for evening and weekend appointments at Petersfield Surgery. No need to call and wait on hold for an appointment.
Scan this QR Code with your mobile phone to go straight to the online booking system. Or simply click on the QR image if you are on your home pc.
What to do when the surgery is closed
For medical attention that cannot wait until the surgery is open you can contact the GP access service:
Tel: 020 3770 1888
- Monday to Friday between 2:00pm and 9:00pm
- Weekends and bank holidays between 9:00am and 5:00pm
for an access hub appointment at either North Street Medical Care or Rosewood Medical Centre.
When the practice is closed, there is an out of hours’ emergency medical service available at all times. This service is meant for urgent and emergency problems and should not be used to avoid the inconvenience of consulting during the day. If you need out of hours help, you should telephone 111 which is a free-phone number nationwide. Trained staff located at the call control centre will handle your enquiry.
On dialling 111 a team of fully trained advisers and experienced nurses will assess your condition and direct you to the local service that can help you best, when you need it. That could be your GP surgery, an out of hours GP, A&E, a local urgent care centre, emergency dentist or a late opening pharmacist.
Remember the Out of Hours Service is for urgent problems only. Please do not contact the service for a second opinion or for anything which can wait until the next working day.
Mental Health Crisis?
You should call 999 or go to A&E if you, or someone you know, experiences a life-threatening medical or mental health emergency. These are cases where there is immediate danger to life or physical injury. A mental health emergency should be taken as seriously as a medical emergency. If you feel like you may be close to acting on suicidal thoughts or have seriously harmed yourself, you should call 999 or go to A&E directly if you need immediate help and are worried about your safety.
If You Suspect a Stroke Act F.A.S.T.
FAST requires an assessment of three specific symptoms of stroke:
