Summary of Report
During an inspection looking at part of the service
Letter from the Chief Inspector of General Practice
This inspection was an announced comprehensive follow up inspection on 21 December 2016 to check that action had been taken to comply with legal requirements and assess what improvements had been made. We found some improvements had been made however further improvement was necessary. Overall the practice is rated as requires improvement.
Our key findings were as follows:
- There was an open and transparent approach to safety and a system in place for reporting and recording significant events.
- The practice had clearly defined and embedded systems to minimise risks to patient safety although the risks associated with fire had not been assessed.
- Staff were aware of current evidence based guidance. Staff had been trained to provide them with the skills and knowledge to deliver effective care and treatment. However, fire awareness training had not been carried out for staff.
- Results from the national GP patient survey showed patients were treated with compassion, dignity and respect and were involved in their care and decisions about their treatment.
- Information about services and how to complain was available and there were systems in place for handling complaints and concerns.
- Patients we spoke with said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
- The practice had adequate facilities and was equipped to treat patients and meet their needs.
- There was a clear leadership structure and staff felt supported by management.
However, there were also areas of practice where the provider needs to make improvements.