Surgery and Reception Opening Hours
Our opening hours are as follows:
- Monday – Friday: 08:00 – 18:30
Emergencies
During Surgery hours an emergency is a medical problem that needs attention within 30 minutes. After hours it is a medical problem that cannot wait until the Surgery opens.
Whatever the day or time, if you or someone else experiences severe chest pain, loss of blood or suspected broken bones, go to your nearest accident and emergency department or call 999.
Evening and weekend appointments at Havering Enhanced Access Hub
You can now BOOK ONLINE for an evening or weekend appointment with a GP, ANP (Advanced Nurse Practitioner) or Nurse. Click the link ‘Book an appointment (herohealth.net)’ below. You must book an appointment slot before attending the hub – there is no walk-in-service.
There are two locations available:
- Local Hub at Petersfield Surgery, 70 Petersfield Avenue, RM3 9PD, or
- Local hub at Lynwood Medical Centre : 2a, 6 Lynwood Dr, Romford RM5 3QL
If you are having problems with booking, want to change your booking, or cancel the appointment, please contact your GP practice, not the hub.
What to do when the surgery is closed
For medical attention that cannot wait until the surgery is open you can contact the GP access service:
Tel: 020 3770 1888
- Monday to Friday between 2:00pm and 9:00pm
- Weekends and bank holidays between 9:00am and 5:00pm
for an access hub appointment at either North Street Medical Care or Rosewood Medical Centre.
When the practice is closed, there is an out of hours’ emergency medical service available at all times. This service is meant for urgent and emergency problems and should not be used to avoid the inconvenience of consulting during the day. If you need out of hours help, you should telephone 111 which is a free-phone number nationwide. Trained staff located at the call control centre will handle your enquiry.
On dialling 111 a team of fully trained advisers and experienced nurses will assess your condition and direct you to the local service that can help you best, when you need it. That could be your GP surgery, an out of hours GP, A&E, a local urgent care centre, emergency dentist or a late opening pharmacist.
Remember the Out of Hours Service is for urgent problems only. Please do not contact the service for a second opinion or for anything which can wait until the next working day.
Mental Health Crisis?
You should call 999 or go to A&E if you, or someone you know, experiences a life-threatening medical or mental health emergency. These are cases where there is immediate danger to life or physical injury. A mental health emergency should be taken as seriously as a medical emergency. If you feel like you may be close to acting on suicidal thoughts or have seriously harmed yourself, you should call 999 or go to A&E directly if you need immediate help and are worried about your safety.
If You Suspect a Stroke Act F.A.S.T.
FAST requires an assessment of three specific symptoms of stroke:
